Privacy Policy

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Last updated: 29/04/2026

1. Quick Summary (No Fluff)

We collect the info we need to quote, book, and complete your job.

We don’t sell your data or mess around with it.

We keep it secure and use it properly.

2. What We Collect

When you contact or hire us, we may collect:

Your name

Phone number and/or email

Property address (where the work is happening)

Job details, photos, or instructions you provide

Payment and invoicing details

If you send us photos of the job (cracks, fences, damage, etc.), we’ll only use them to assess and complete the work.

3. Why We Collect It

We use your information to:

Provide quotes and organize jobs

Communicate with you before, during, and after work

Access your property (when arranged)

Send invoices and keep records for tax/legal obligations

Follow up on completed work if needed

No marketing spam, no unnecessary data collection.

4. Property Access & Job Information

Because we’re a hands-on service:

We may keep notes, measurements, and photos of your property strictly for job-related purposes

Any photos taken are only used for quoting, completing work, or record-keeping

We won’t post or share photos of your property publicly without your permission

5. How We Store Your Information

We take reasonable steps to protect your data, including:

Secure invoicing and record-keeping systems

Password-protected devices

Restricted access (only us or trusted service providers like accountants)

We only keep your information as long as required for business and legal purposes.

6. Who We Share It With

We only share your info when necessary, such as:

Accountants or bookkeepers

Payment platforms (for processing payments)

Suppliers (only if needed for your job)

Government authorities if legally required

We never sell or rent your personal information.

7. Your Rights

You can:

Request access to the information we hold about you

Ask for corrections if something isn’t accurate

Request deletion of your data (where legally allowed)

Just contact us and we’ll sort it out.

8. Website & Communication (If Applicable)

If you contact us via a website, email, or social media:

We may keep your message for record-keeping

Basic website analytics may be used to improve our service

No intrusive tracking or funny business

9. Complaints

If you have concerns about your privacy, contact us directly and we’ll do our best to resolve it quickly.

If needed, you can contact the Office of the Australian Information Commissioner (OAIC).

10. Updates

We may update this policy from time to time.

The latest version will always be available upon request.